Terms & Conditions
This contract constitutes a legal agreement between the user and NeoFarm Corp (hereinafter « neoFarmers ») in respect to the www.neoFarmers.com portal.
PLEASE READ CAREFULLY BEFORE BROWSING
By browsing on the neoFarmers website, you agree to be bound by all terms and conditions of this present contract, and this, as long as you are on neoFarmers website.
IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, DO NOT NAVIGATE ON THE NEOFARMERS WEBSITE.
Terms and condition of this agreement may change at any given time and will be effective immediately
SECTION 1 : GENERAL TERMS
1. Acceptance of Terms
2. Mission - Values - Vision
The neoFarmers mission is to offer you quality products, accessible and responsive to the needs and practices of emerging trends in urban farming and precision horticulture. We believe that the use of new technologies combined with new horticultural practices offers new opportunities to individuals who wish to produce their own food.
The neoFarmers values are governed by an ethic giving the primacy to the collective interest and the environment with a mind oriented towards innovation and social commitment. Which is reflected among others by our commitment to offer products that are proven and whose durability and efficiency are a sure thing.
To put forward our vision, will soon be offering to you products for precision horticulture and urban agriculture bearing our brand developed with the help of our partners. These products will be designed taking into account the constraints of modern life to ease your gardening while improving your crops.
All content (texts, illustrations, styles, images and other) on this Website is the sole property of neoFarmers or his partners. All content is also protected by copyright law as well and the world right of intellectual property. Total or partial reproduction of the Website or the products is strictly prohibited. You may not modify, copy, distribute, transmit, broadcast, perform, reproduce, publish, license, transfer or sell any information, software, products or services obtained from this Website, or to create derivative works with the elements above.
4. Security and Network Efficiency
NeoFarmers does not guarantee the network efficiency and total security. It is possible that a hacker may manage to penetrate the server. Therefore, it is important to keep in mind, BEFORE USING YOUR ACCOUNT TO NAVIGATE AND/OR CARRYING OUT SOME TRANSACTION IN THE WEBSITE that it is always possible for a malicious individual to gain access to the server from the Website and uses, to his intended purposes, some personal information left on the Website by the members. UNDER NO CIRCUMSTANCES neoFarmers, nor any of its administrator, leaders, employees, agents or authorized representatives shall be held liable for any piracy acts or be blamed for any damage or loss that may occur to a member. Occasional breakdown may occur on the Website and some programming error may be caused by updates or other events which are out of the administrator control. No administrator, leader, employee, agent or authorized representative, or any member of neoFarmers can be held responsible if one member see himself unable to browse on the Website, and this, regardless of the reason preventing him from doing so (misunderstanding, faulty phone line, incompatible modem, broken cable, bad configuration, incorrect browser, etc.).
5. External Links and Partners Promotions
The Website may contain links towards its partner’s website or promotions ("External Links") as well as to the content from third parties or from external links. NeoFarmers has no way to control these external links and their contents, and does not respond nor guarantee the availability of these external links. NeoFarmers does not endorse or approve the content to which these external links provide access and excludes all liability and warranty with respect to these contents. Access to these external links from the Website is done at the risk of the member and is entirely the member's responsibility.
6. Payment Terms
Prices of products offered by neoFarmers are indicated in Canadian dollars or in US dollars, taxes in surcharge for Canada. NeoFarmers has the right to modify prices at any time. Products are always charged at the rate in effect at the time of the registration of the order.
Settlement of your payment is effectuated by Payal or by our credit card American Express, MasterCard, Visa or Discover. All fees must be paid accordingly to the payment procedure described in the order registration process.
THE MEMBER IS THE ONLY RESPONSIBLE FOR THE PAYMENT BY CARD FOR THE PROPOSED SERVICE. NEOFARMERS IS NOT RESPONSIBLE FOR ANY PAYMENT ISSUE RELATED TO FONCTIONNALITY OF THE ONLINE STORE SERVICE.
NeoFarmers uses PayPal services. NeoFarmers reserves the right to modify the online transaction process or to use other providers to do so.
7. Responsibility limitation
AT NO TIME, NEOFARMERS, IT’S ADMINISTRATOR, LEADERS, EMPLOYEES, AGENTS OR AUTHORIZED REPRESENTATIVES CAN BE HELD RESPONSIBLE FROM ANY CLAIM OR DAMAGE, DIRECTLY OR INDIRECTLY, RESULTING FROM THE WEBSITE USAGE, FROM THE PRODUCTS PROVIDED FROM THE WEBSITE, FROM INFORMATIONS OBTAINED ON THE WEBSITE OR FROM THE INTERPRETATION OF THIS CONTRACT.
8. Newsletters and Other Neofarmers Communication
By authorizing NeoFarmers to communicate with you by email, you agree that NeoFarmers may contact you for any relevant information about the use of services, news, specials offers and more. You can unsubscribe from the neoFarmers mailing list at any time. However, as long as you are a member of the Website, neoFarmers may send you some information related to the use of services. To stop receiving this information you may delete your account, while respecting the requirements.
9. Member Name and Password
10. Applicable Law
This Present Agreement is governed by the applicable laws of the province of Quebec (Canada). You acknowledge that any dispute arising from or related to the Present Agreement or the Website will be subject to the jurisdiction from the District of Quebec courts, province of Quebec (Canada).
SECTION 2: ONLINE STORE USAGE
1. Products Availability
NeoFarmers will strive to keep the inventory of product sold through its website as current as possible, but will not at any time guarantee the availability of its products. NeoFarmers will not be held liable for any damage that may be caused by a out of stock and/or by the inability to deliver an ordered product.
If we find ourselves in the inability to deliver one or some of the products you have ordered from our online store, you will be notified by email.
The confirmation email which is sent to you shortly after placing an order on our website is your proof of contract with neoFarmers. An original invoice will also be sent to you with your order.
The billing address may not differ from the one of the credit card owner. If there was to be a difference between these two addresses, the order will be declined.
3. Shipping Policy
3.1 Order Processing
All orders are processed from Monday to Friday within a 24 hours delay if all items are in stock, except for the Province of Quebec holidays (January 1st, Good Friday and Easter Monday, Monday before May 25th, June 24th, July 1st, First Monday of September, Second Monday of October, December 25th).
Once your order has been completed, look in your inbox to be notified of the different steps of processing of your order:
An automatic reception notice.
An order shipping notice.
It is important that you pay attention to the emails which are sent to you, these may contain some prices adjustments, credits, notice of products unavailability and even some alternative products replacement.
NeoFarmers reserves the right to cancel an Internet order at any time and without notification.
3.2 Order Shipping
Shipping is available in Canada and the United States only.
Free for Purchases > USD 200 (USA continental)
Free for purchases > CAD 250 before taxes
Custom Clearance Fee
Included in the price
Yes (depending on the province)
All products ordered from our online store will be delivered either by regular or priority mail.
Deliveries can only be made to places which have a physical address with a street name or a rural road number, together with a postal code for Canada or a zip code for the United States. No order will be delivered to a P.O. Box.
A signature is required on reception of the order at the delivery address.
3.3 Free Shipping
Free shipping in Canada and in the United States (continental only) for all orders of USD 200 or more in the United States and of CAD 250 or more before taxes in Canada.
Heavy and/or oversize items are not eligible to free shipping.
3.4 Delivery Time
Delivery times indicated here are displayed as indicators only. Delivery in remote areas may take longer.
Once your package has been shipped, a tracking number will be forwarded to you by email. You can then track your order through the courier service website’s which will also be indicated in your confirmation email.
4. Exchange and Return Policy
If you are not entirely satisfied with your purchases, you may return all items in brand new conditions with your receipt, within the time frame mentioned below:
Within 72 hours of the package reception : Advise us of any transportation damage and it will be possible for you to return all items
In the 30 days: It will be possible for you to return all items. You will then benefit of either an exchange or a credit note applicable in store. No refund is available.
Please note that return items with signs of usage will not receive any exchange or credit. All returned items must be in brand new condition, returned in its original packaging and include all manuals and accessories. Also think about including the original receipt or a copy.
Before initiating a return, you must contact us by email, to receive an authorization from our part and a return authorization number, along with all the procedure’s details to follow.
Return or exchange shipping fees will be:
Fees applicable to the customer
For most of the returns, exchanges or purchase refund done through our website.
Defrayed by neoFarmers
When there is a mistake from us or the item is faulty. We will then explain to you the procedure to follow by email.
5. Insurances and Guarantees
Please take note that all purchases register on our website will be kept for a period of three (3) years. It will be possible to get an invoice copy to facilitate any insurance case or guarantee.
6. Manufacturer Warranty
NeoFarmers relies on the rules and guarantee policies in place at each manufacturer. Please refer to the guarantee applicable to the item bought through our website. Guarantees are defrayed by the manufacturers. The replacement, credit or repair are to the manufacturer discretion.
To ensure we offer you an excellent service, neoFarmers offers the service of return to the manufacturer.
To honor its guarantee, manufacturer will required the following:
Proof of purchase
Item must be clean
The round trip of the items might take a few weeks